Privacy Policy
Last updated: 7 September 2026
Who we are
Stairforge is a trading name of ADSC Metalworks Ltd, a company registered in England & Wales (company no. 14034957). We are the “data controller” for the personal information described in this policy.
Contact us about privacy at hello@stairforge.co.uk or 020 8335 0011.
What information we collect
When you use our quote form, contact us by phone or email, or otherwise get in touch, we may collect:
- Your name and contact details (email address, phone number, postal address or postcode)
- Details about your project (staircase type, dimensions, budget, property address, photos or drawings you send us)
- Any other information you choose to include in your message to us
If you just browse the website, we (or our hosting/analytics provider) may also collect standard technical information such as your IP address, browser type, and pages visited, typically via cookies — see the Cookies section below.
How we use your information
We use your information to:
- Respond to your enquiry and provide a quote
- Communicate with you about your project, including by phone, email, or post
- Carry out a contract with you if you go ahead with a project
- Keep records for accounting and legal purposes
- Improve our website and services
We do not sell your personal information to third parties.
Our legal basis for using your information
Under UK GDPR, we rely on:
- Contract — to respond to your enquiry and, if you proceed, to carry out the work you've asked us to do
- Legitimate interests — to follow up on enquiries and improve our services, in a way that doesn't override your rights
- Legal obligation — to keep certain records (e.g. for tax purposes)
Who we share your information with
We may share your information with:
- Subcontractors or tradespeople directly involved in fabricating or installing your staircase, where necessary
- Our accountant or bookkeeper, for financial record-keeping
- Service providers who help run our website or business systems (e.g. hosting, email, form-handling providers)
We only share what's necessary for these purposes, and we don't share your information for anyone else's marketing.
How long we keep your information
We keep enquiry and project information for as long as reasonably necessary to handle your enquiry, deliver any work you've commissioned, and meet our legal and accounting obligations (typically up to 7 years for financial records). We'll delete or anonymise information we no longer need.
Your rights
Under UK GDPR, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (in some circumstances)
- Ask us to restrict or object to how we use your information
- Ask for your information in a portable format
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your information
To exercise any of these rights, contact us at hello@stairforge.co.uk.
Cookies
Our website does not currently use analytics, advertising, or other non-essential tracking cookies. Any cookies in use are limited to those strictly necessary for the site to function. If this changes in the future, we will update this policy and, where required, ask for your consent.
Children
Our website and services are aimed at adults and businesses, not children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Stairforge • Forged to fit.